Recommendations for your security

You shouldn’t run into any problems in Mexico City if you follow these recommendations:

1. Avoid ostentation: do not carry jewelry or shiny accessories when you go on the streets.
2. Keep an eye on your wallet at all times, especially at very crowded, touristy places.
3. Keep your important documents and valuable objects in the safety box of your hotel.
4. Carry only the money you need for the day’s expenses and a credit card. You can get money out at any ATM anytime.
5. Carry an official ID with you, the original or a copy.
6. Avoid solitary, dark places.
7. Use the taxis from official stops (white).
8. Ask for a receipt of every purchase. Should you have any problems, the Consumer Protection Office (Procuraduría Federal del Consumidor – Profeco) can help you with any issue relative to shopping and services. Call 01 800 468 8722 or send an email to: asesoria@profeco.gob.mx.

To file a complaint from your place of residence you may send an email to the traveler unit: extranjeros@profeco.gob.mx or call this Mexico City number: +52 (55) 5211 1723 / 01 800 468 8722.