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In the event of any emergency, dial 911

911 is Mexico’s national emergency number and will give you the fastest response.




The national 911 service is answered and attended to locally,
and operators will automatically receive your location

55 5658 1111

LOCATEL is Mexico City’s information and help line. Operators are prepared to address
any non-emergency, and non life-threatening situation.

 5552867097 or 5552869077  ext 2104 or 2309

Monday through Friday 9 a.m. to 6 p.m.

The Tourist Assistance Hotline may also be able to help you with issues specific to your trip,
communications with your embassy, or other issues related to your visa, airport transport, or similar problems.